Managed Services
Once your product is live, someone has to own it — watching performance, shipping fixes, and keeping the roadmap moving. That's what this is: ongoing engineering ownership, not a maintenance contract that only shows up when something breaks.
How We Can Help
Launch is the beginning of the harder part, not the end of the project. A live product needs monitoring, security patches, dependency updates, and someone who notices a slow query before it becomes an outage — plus continued feature development, because the roadmap doesn't stop just because you shipped v1. This is a different relationship than a one-off build: we're accountable for how the product performs over months and years, not just for the day it launches.
What We Do
Key capabilities.
Application & Platform Support
Application Support
A team that already knows your codebase, so a bug report gets a real fix instead of a ticket that sits in a queue while someone new gets up to speed on your system.
Platform Maintenance & Security Updates
Dependency updates, framework upgrades, and security patching handled as routine, ongoing work — the kind that's invisible when it's done right and expensive when it isn't.
Continuous Product Development
Continuous Product Development
New features and improvements shipped on an ongoing cadence, so the product keeps evolving with your business instead of stalling once the original build wraps up.
Technical Debt & Performance Improvements
The refactoring and performance work that never makes it onto a roadmap on its own but steadily determines how fast your team can ship — paid down deliberately, on a cadence, instead of ignored until it forces a rewrite.
Cloud & Infrastructure Management
Cloud & Infrastructure Management
Managing hosting, scaling, and cost across AWS, GCP, or Azure, including right-sizing infrastructure as usage changes so you're not paying for capacity you don't need or scrambling when you suddenly do.
Performance Monitoring
Ongoing tracking of load times, error rates, and infrastructure health, with alerting that catches degradation before your customers notice it — not a dashboard nobody looks at until something's already broken.
Dedicated Engineering Support
Dedicated Engineering Support
A consistent team embedded with your product over time, for businesses that need ongoing engineering capacity without building and managing an internal team from scratch — a long-term partnership, not a rotating cast of contractors.
When You Need This
Signs it's time.
You've shipped and need someone to own reliability and performance long-term, not just the initial build
Your internal team is stretched thin and the product roadmap has stalled as a result
You want continuous feature development, not a support contract that only responds to incidents
Security patches and dependency updates have fallen behind and it's starting to feel risky
ACE's Approach
A managed product gets watched the way we'd watch our own — proactively, not waiting for a ticket — with a running list of improvements instead of a queue that only grows when something's reported. Not every team needs the same shape of engagement: some want a dedicated team embedded full-time, others just need a reliable owner checking in on a lighter cadence, and we'll size it to what the product actually needs rather than defaulting to the bigger retainer.
Why ACE
Why ACE for Managed Services
We're often the team that already built the platform, which means no ramp-up time and no risk of losing context to a different vendor for ongoing work. And where we didn't build it originally, we start with a proper audit before taking on ownership — because you can't reliably maintain a system you don't actually understand yet.
What We Deliver
Platform health & security audit
Ongoing monitoring & incident response
Monthly maintenance & dependency updates
Continuous feature development on an agreed cadence
Regular performance & infrastructure reporting
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